Delivery Policy – FLARENOVAS

Effective Date: February 26, 2025

At FLARENOVAS, we are dedicated to providing fast, reliable, and secure shipping for all gaming gear and PC accessories. Our Delivery Policy outlines the shipping methods, estimated delivery times, tracking procedures, and important guidelines to ensure a seamless experience for our customers. By placing an order with FLARENOVAS, you agree to the terms stated in this policy.

1. Order Processing & Handling Time

We strive to process all orders as quickly as possible to minimize wait times.

  • Orders are typically processed within 1-2 business days, excluding weekends and public holidays.
  • Orders placed before 12:00 PM (PST) are processed the same day whenever possible.
  • If there are any delays due to high order volume or supply chain disruptions, we will notify you via email.

Once your order has been processed, it will be shipped using the selected delivery method.

2. Shipping Options & Estimated Delivery Times

We offer a variety of shipping methods to accommodate different needs and budgets. Delivery times are estimated based on location and carrier availability.

Domestic Shipping (United States)

  • Standard Shipping (3-7 business days) – Available for all orders with affordable rates.
  • Expedited Shipping (2-4 business days) – Faster delivery for customers who need their orders quickly.
  • Overnight Shipping (1 business day) – Express shipping for urgent orders, subject to availability.

International Shipping

We ship to many countries worldwide, with estimated delivery times varying based on destination and customs processing:

  • Standard International Shipping (7-14 business days) – Affordable international delivery with reliable tracking.
  • Express International Shipping (5-10 business days) – Faster international shipping for an additional fee.

International customers are responsible for customs duties, taxes, and import fees, which vary depending on the destination country.

3. Shipping Costs & Free Shipping Offers

Shipping costs are calculated at checkout based on:

  • Destination address
  • Selected shipping method
  • Package weight and dimensions

We offer free standard shipping on U.S. orders over $100 and select international orders over $250. Free shipping promotions are subject to change without notice.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

  • Tracking updates may take 24-48 hours to reflect after shipping confirmation.
  • Customers can track their orders via the carrier’s official website using the provided tracking link.
  • If you do not receive a tracking email, please check your spam/junk folder or contact our support team.

5. Address Accuracy & Delivery Issues

To ensure successful delivery, customers must provide accurate and complete shipping information at checkout.

  • FLARENOVAS is not responsible for lost shipments due to incorrect or incomplete addresses.
  • If an order is returned due to an incorrect address, the customer will be responsible for re-shipping costs.
  • If an order is marked as “delivered” but not received, please check with your local post office and neighbors before contacting us.

6. Delivery Delays & Unexpected Circumstances

While we work with trusted shipping carriers, delivery delays may occur due to:

  • High order volumes, especially during holidays
  • Weather conditions or natural disasters
  • Customs inspections for international orders
  • Supply chain disruptions beyond our control

If your order is delayed beyond the estimated delivery timeframe, please contact us for assistance.

7. Damaged, Lost, or Stolen Packages

FLARENOVAS is committed to ensuring every order arrives in perfect condition.

  • If you receive a damaged item, contact us within 7 days of delivery with photos of the damaged product and packaging. We will arrange a replacement or refund.
  • If your package is lost in transit, we will work with the carrier to investigate and resolve the issue. Lost packages due to incorrect addresses provided by the customer are not covered.
  • If your order is stolen after delivery, FLARENOVAS is not responsible. However, we recommend filing a report with your local authorities and contacting the carrier for further assistance.

8. International Customs & Import Fees

International customers are responsible for all applicable customs fees, import duties, and taxes imposed by their country’s regulations.

  • Customs processing may cause unexpected delivery delays, which are beyond FLARENOVAS’ control.
  • Refusal to pay customs fees may result in the package being returned or abandoned, in which case no refund will be issued.
  • We encourage customers to check with their country’s customs office for estimated charges before placing an order.

9. Order Cancellations & Modifications

Customers can request order modifications or cancellations within 24 hours of purchase. After this timeframe, orders may already be processed for shipment and cannot be canceled.

  • Custom-built gaming PCs and special orders cannot be canceled once production has started.
  • If an order is canceled before shipping, a full refund will be issued.

10. Compliance with Google Adsense & Advertising Policies

Our Delivery Policy adheres to Google Adsense and ethical eCommerce practices, ensuring transparency, fairness, and compliance with industry standards.

  • We provide clear shipping timelines, accurate tracking, and real-time updates to customers.
  • We do not engage in misleading delivery promises, hidden fees, or deceptive shipping policies.
  • Customers have access to secure order tracking, transparent costs, and reliable customer support for any delivery issues.

11. Contact Us

If you have any questions about our Delivery Policy or need assistance with your shipment, please reach out to us:

📍 Address: 4826 Logan Lane, Centennial, Colorado, United States
📞 Phone: 303-267-5945
📧 Email: info@flarenovas.xyz
🌍 Website: FLARENOVAS

Thank you for choosing FLARENOVAS. We are committed to delivering the best gaming experience with fast and reliable shipping! 🚀🎮