Refund and Return Policy – FLARENOVAS

Effective Date: February 26, 2025

At FLARENOVAS, we are committed to providing high-quality gaming gear and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Return Policy to make your shopping experience hassle-free. Please read our policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Eligibility for Returns and Refunds

We accept returns and provide refunds under the following conditions:

  • The item must be returned within 30 days from the delivery date.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Items purchased on sale, clearance, or as part of promotional bundles may not be eligible for a return unless defective.
  • Any product that shows signs of use, damage, or missing accessories may not be accepted for return.

2. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including:

  • Digital downloads and software keys.
  • Opened or used headsets, earbuds, and gaming chairs.
  • Gift cards or promotional codes.
  • Custom-built gaming PCs and specially configured products.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Our Support Team – Email info@flarenovas.xyz or call 303-267-5945 with your order details and reason for the return.
  2. Receive Return Authorization – Our team will review your request and provide a Return Authorization (RA) number and shipping instructions.
  3. Ship the Product – Securely package the item and send it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Processing – Once we receive your return, our team will inspect the item and process your refund within 7-10 business days.

4. Refund Options

Once your return is approved, you can choose from the following refund methods:

  • Original Payment Method – Refunds will be credited back to the original payment method used at checkout.
  • Store Credit – If preferred, we can issue a store credit for future purchases at FLARENOVAS.

5. Exchange Policy

If you receive a damaged, defective, or incorrect item, we offer free replacements. Please contact us within 7 days of delivery with supporting photos, and we will arrange an exchange at no extra cost.

6. Cancellations & Order Modifications

Orders can be canceled or modified within 24 hours of placement. After this period, processing begins, and cancellations may not be possible. Custom-built PCs and special orders cannot be canceled once production has started.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  • Check your bank or payment provider for pending transactions.
  • Contact your credit card company, as processing times may vary.
  • Reach out to us at info@flarenovas.xyz for further assistance.

8. Policy Compliance with Google Adsense

Our refund and return policy adheres to Google Adsense and eCommerce best practices to ensure transparency, fairness, and customer satisfaction. We provide clear return windows, detailed eligibility criteria, and a reliable support system to resolve any disputes efficiently.

9. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us:

📍 Address: 4826 Logan Lane, Centennial, Colorado, United States
📞 Phone: 303-267-5945
📧 Email: info@flarenovas.xyz
🌍 Website: FLARENOVAS

Thank you for choosing FLARENOVAS. We appreciate your trust and are here to ensure your gaming experience is nothing short of exceptional. 🚀🎮